Rahul Sharma
Salesforce Application Architect
I design and deliver Salesforce solutions that increase customer satisfaction and operational efficiency. I specialize in Artificial Intelligence, Sales Cloud, Service Cloud, Experience Cloud, integrations, and automation.
With 9 years of experience across Healthcare, Retail, Energy and Professional Services, I help teams move faster and reduce manual work using modern Salesforce patterns and automation.
About Me
I am a passionate Salesforce Architect with 9+ years of experience delivering innovative cloud-based solutions across diverse industries including Gaming, Energy, Healthcare, and SaaS. My expertise spans from enterprise architecture design to hands-on development, with a proven track record of driving significant business impact through scalable technical solutions and AI-powered automation.
Industry Exposure
Education
Strategic Artificial Intelligence Executive Certification
Artificial Intelligence
University of Colorado Colorado Springs
Colorado, US
Advanced certification focusing on strategic implementation of AI technologies in enterprise environments.
Bachelor of Engineering
Electronics and Communication
Rajiv Gandhi Proudyogiki Vishwavidyalaya
Bhopal, India
Comprehensive engineering education, focusing on electronics, communication systems, and digital technologies.
Work Experience
Salesforce Architect
Electronic Arts
Hyderabad, India
Key Responsibilities:
- •Leading architecture and design of scalable Salesforce solutions (Service Cloud, Force.com, Enterprise Design Patterns) for EA's Next-Gen Player Experience IT domain
- •Enhancing self-service, automation, and player support across global markets
- •Driving cross-functional alignment of technical architecture with business KPIs and product vision
Member of Technical Staff
Salesforce
Hyderabad, India
Key Responsibilities:
- •Boosted team productivity by 30% by adopting AI-powered tools like CodeGenie and Agentforce
- •Achieved a 150% increase in throughput and accelerated integration time by 73% by redesigning and revamping the framework architecture
- •Streamlined development effort by 70% by spearheading the integration framework to sync critical objects within multiple organisations
Awards & Recognition:
Software Engineer
Shell
Bangalore, India
Key Responsibilities:
- •Elevated online sales volume by 75% by developing the Trade & Supply Pricing Engine, which involved upgrading the online sales API and introducing flexible offers
- •Led development for Compliance Case Management project, enhancing team productivity with streamlined solutions
- •Safeguarded sensitive data using Shield Platform encryption and implemented robust security measures
Awards & Recognition:
Business Technology Analyst
Deloitte
Bangalore, India
Key Responsibilities:
- •Played a key role in enabling an additional $20 million in revenue per quarter by developing and enhancing the Pricing Strategy Portal and pricing recommendation module
- •Developed a custom wealth planning application for partners and managing directors, reducing development effort by building reusable components using Apex and Aura components
- •Delivered critical enhancements in pricing strategy solutions within tight deadlines
Awards & Recognition:
Programmer Analyst
Cognizant
Bangalore, India
Key Responsibilities:
- •Worked as a Salesforce Developer on a healthcare project, contributing to three successful releases
- •Successfully rolled out the project to 34 countries, ensuring global compliance and scalability
- •Collaborated with cross-functional teams to deliver high-quality healthcare solutions
Technical Skills
Artificial Intelligence & Automation
Salesforce Development & Programming
Salesforce Architecture & Cloud Platforms
Integration & DevOps
Front-End Development & Web Technologies
Certifications
Salesforce Application Architect
Provider: Salesforce
Category: Architecture
Expert-level certification for designing scalable Salesforce solutions
Salesforce Data Architect
Provider: Salesforce
Category: Architecture
Specialized certification for designing data models and integration strategies
Sharing and Visibility Architect
Provider: Salesforce
Category: Architecture
Advanced certification for implementing complex sharing and security models
Salesforce Platform Developer II
Provider: Salesforce
Category: Development
Advanced development certification for complex Salesforce customizations
Salesforce Platform Developer I
Provider: Salesforce
Category: Development
Foundation development certification for Salesforce platform
Salesforce App Builder
Provider: Salesforce
Category: Configuration
Certification for building applications using declarative features
Salesforce Advanced Administrator
Provider: Salesforce
Category: Administration
Advanced certification for complex administrative scenarios
Salesforce Administrator
Provider: Salesforce
Category: Administration
Core certification for Salesforce administration and configuration
Salesforce AI Associate
Provider: Salesforce
Category: AI/ML
Certification demonstrating knowledge of Salesforce AI capabilities
Certified Scrum Master
Provider: Scrum Alliance
Category: Project Management
Certification for agile project management and Scrum methodology
Key Achievements
GTM Rockstar Award
🎯Salesforce • July 2024
Revamped core integration framework, boosting throughput 150%, cutting noise 60%, and saving up to $400K annually.
Developer GPT Winner
🎯Salesforce • September 2023
Trained Salesforce's Einstein GPT (Agentforce for Developers) with complex code bases.
Five Star Honours Award
🎯Shell • March 2021
Major enhancements in the Trade & Supply engine resulting in a 75% increase in online sales.
Featured in Shell Q1 Newsletter
🎯Shell • April 2020
Achieved $20M growth in business revenue by implementing major upgrades in the pricing engine.
Applause Award
🎯Deloitte • April 2019
Critical enhancements in the pricing strategy portal within a short period.
Featured Projects
A showcase of impactful solutions I've developed, from enterprise systems to digital transformations
Salesforce Cross-Org Integration Framework
Salesforce
Led the end-to-end development of a comprehensive Salesforce-to-Salesforce integration framework using Change Data Capture technology. Designed and implemented the core architecture, packaging as unlocked packages for reusability, and drove multiple enterprise adoptions across various business units.
Technologies Used
Impact & Results
Enabled seamless integration between 20+ Salesforce orgs, saved $4.32M annually through GUS integration, reduced setup time by 60%, and supported critical compliance requirements.
AI-Powered Integration Assistant
Salesforce
Developed and deployed an innovative AI-driven solution using Agentforce and Prompt Builder to help users troubleshoot issues with the Salesforce integration framework. The solution provides intelligent guidance and automated problem resolution.
Technologies Used
Impact & Results
Streamlined troubleshooting processes and enhanced user experience for integration framework consumers.
Cross-Org Integration Adoptions
Salesforce
Led multiple strategic adoptions of the Salesforce cross-org integration framework including Project Nautilus (Org62-Slack integration), GUS to OrgCS integration, CMMC compliance for Public Sector, Dreamforce enhancements, and Campfire BT Service Management integrations.
Technologies Used
Impact & Results
Achieved 67% reduction in development time for Project Nautilus, generated $4.32M in annual cost savings through GUS integration, and enabled critical compliance requirements across multiple enterprise initiatives.
Quick Setup Tool for Cross-Org Salesforce Integration
Salesforce
Led the design and development of a point-and-click tool to automate and streamline the setup of the cross-org integration framework, making it accessible to non-technical users.
Technologies Used
Impact & Results
Reduced integration setup effort by up to 60% and minimised human error-related failures.
DataSync Migration to Force.com
Salesforce
Spearheaded the migration of the DataSync platform from a legacy Java-based system to a scalable Force.com solution. This involved leading the design, development, and production release while managing cross-functional team collaboration.
Technologies Used
Impact & Results
Built a sustainable, robust, and scalable architecture, enhancing monitoring, security, and operational efficiency.
Trading & Supply Pricing Engine
Shell
Worked on the implementation and enhancement of pricing engine and deal booking application for trading and supply operations between Shell and its consumers. The application is capable to display live prices of fuels, book deals, calculate prices, add surcharges, manage large volumes, and more via real-time integration with SAP, Zema, and other interfaces.
Technologies Used
Impact & Results
Reduced pricing calculation time by 40% and improved deal booking efficiency for 500+ daily transactions
Trade & Supply Compliance Case Management
Shell
Enhanced the efficiency of the compliance team by designing a case management solution. Ensured the confidentiality of sensitive data by using RMail and Shield Platform encryption.
Technologies Used
Impact & Results
Improved compliance team efficiency by 60% and ensured 100% data confidentiality for sensitive cases
Basic Due Diligence KYC Automation
Shell
Built a comprehensive KYC application for Shell consumers integrated with multiple third-party verification systems including GoldTier, Orbis, and LexisNexis. The application aggregates data from different KYC providers and presents a unified, holistic view to users.
Technologies Used
Impact & Results
Streamlined KYC processes by consolidating multiple data sources into a single platform, reducing manual verification time and improving compliance accuracy.
Export2Excel - Salesforce List View Export
Shell
Developed a reusable Salesforce feature that enables users to download list view records directly as Excel files, enhancing data export capabilities within the platform.
Technologies Used
Impact & Results
Improved user productivity by providing seamless data export functionality directly from Salesforce list views.
ConnectMe - Wealth Planning Application
Deloitte
Developed a comprehensive wealth planning application enabling Deloitte partners and managing directors to enroll in retirement wealth planning services through an intuitive digital platform.
Technologies Used
Impact & Results
Digitized the wealth planning enrollment process for Deloitte executives, improving accessibility and user experience for retirement planning services.
McDonald's Pricing Strategy Portal
Deloitte
Implemented a comprehensive pricing strategy portal to provide pricing recommendations for McDonald's stores and competitor analysis for upcoming fiscal years, supporting strategic revenue optimization and market competition analysis.
Technologies Used
Impact & Results
Enhanced revenue optimization capabilities and provided strategic insights into market competition through data-driven pricing recommendations.
Philips Request to Response Healthcare Platform
Cognizant
Developed a global healthcare service platform for Philips serving 126 countries. Worked as both individual developer and release planner, providing customized Salesforce solutions, managing client interactions, release planning, and ensuring product quality.
Technologies Used
Impact & Results
Enabled Philips to scale healthcare services globally across 126 countries with improved service delivery and quality management.