01 / The challenge
Where the work began.
People using the integration framework needed help understanding problems and working through troubleshooting. Useful guidance had to be relevant to the platform and accessible within their workflow.
02 / My approach
From the problem to the platform.
I developed an AI-powered integration assistant using Agentforce and Prompt Builder to help framework users troubleshoot issues.
The assistant brought intelligent guidance and automated problem resolution into the support experience, making the integration platform easier for its consumers to use.
03 / The result
What the work made possible.
The work added an AI-assisted path through integration troubleshooting, helping users find guidance and move towards a resolution with less friction.